Finch Support Services Ltd received an overall Good rating across all five key questions at its October 2022 inspection, maintaining the same rating as its previous 2017 inspection. The service demonstrated safe, person-centred care with robust governance, effective staff training, and strong engagement with people, their relatives, and external healthcare professionals.
Strengths
· People felt safe and staff demonstrated a clear understanding of safeguarding procedures
· Robust recruitment checks including DBS, employment histories, references and health declarations
· Computer system monitored daily to ensure timely care visits with alerts for late calls
· Monthly medicines audits and staff competency assessments for medicines administration
· Staff received induction aligned to the Care Certificate and ongoing relevant training including MCA, dementia awareness and moving and handling
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Continuous learning and improving care; engaging and involving people using the serviceGood
Finch Support Services Ltd received a Good rating across all five key questions at its first inspection since registering in March 2016, with 27 people receiving personal care at home. The service demonstrated safe, well-organised care delivery underpinned by strong leadership, effective staff training and supervision, and thorough quality assurance processes.
Strengths
· People and relatives consistently reported feeling safe and well cared for by staff
· Robust safeguarding procedures in place with all staff completing safeguarding training
· Comprehensive risk assessments completed for every person and kept up to date
· Sufficient staffing levels with adequate travel time between calls and an on-call system outside office hours
· Medicines administered safely with up-to-date MAR records and competency-assessed staff