Soma Healthcare (East London) was rated Good across all five key questions at its July 2023 inspection, having successfully remediated previous breaches of Regulations 12 and 17. The service demonstrated safe medicines management, robust risk assessment, consistent staffing, and effective governance systems.
Strengths
· Medicines managed safely with no gaps in MARs and regular medicines audits following previous breach of Regulation 12
· Robust risk assessments in place covering personal care, moving and handling, skin integrity and medicines
· Staff consistently on time, with continuity of carer and advance notice of any substitutions
· Staff received mandatory training, formal supervision and annual appraisals
· Person-centred care plans reviewed and updated when needs changed
Quality-Statement breakdown (21)
safe: Using medicines safelyGood
safe: Assessing risk, safety monitoring and managementGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Staffing and recruitmentGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportNot rated
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staff; Continuous learning and improving careGood