moderate“All staff that we talked to told us they could not remember attending training regarding the Mental Capacity Act 2005 (MCA). Consequently, they couldn't tell us what the MCA was”
minor“some of the caring staff we spoke with did not fully understand the principles of the MCA and how it could affect the people they supported.”
staff training
1 finding
moderate“staff were only provided with regular training in relation to first aid, moving and handling and food hygiene... staff were trained for this during the induction and that there weren't any training courses in place to update staff”
staff competency
1 finding
moderate
“two people told us they felt that staff were lacking knowledge about their medical condition. One person said their staff member 'doesn't seem to understand totally'”
supervision appraisal
1 finding
minor“Staff told us they had not always received formal supervision sessions in the past with their supervisor”