A Class Care Limited received a Good rating across all five key questions following an announced inspection in February 2016, demonstrating safe staffing practices, effective care delivery and a well-led, person-centred service. No regulatory breaches or significant concerns were identified.
Strengths
· Staff were kind, respectful and treated people with dignity; relatives praised staff compassion and the service highly
· Robust pre-employment checks including criminal records, references, competency tests and right-to-work validation
· Medicines management was well-organised with regular competency checks and accurate MAR records
· Detailed, person-centred care plans developed with involvement of people and relatives, updated promptly when needs changed
· Strong supervision and support structure including weekly contact, spot checks, employee assistance programme and regular newsletters
A Class Care Limited received a Good rating across all five key questions at its November 2019 inspection, with no breaches of regulation identified. The service demonstrated strong person-centred care, robust governance, and a learning culture with evidence of continuous improvement.
Strengths
· People and relatives consistently praised the care and support provided, describing staff as kind, respectful and person-centred.
· Robust recruitment processes including telephone and face-to-face interviews with thorough pre-employment checks.
· Staff well supported through formal supervision, annual appraisal and informal management support, with additional specialist training (e.g. dementia simulation).
· Personalised, detailed care plans regularly reviewed and updated, including handover notes covering individual preferences.
· Strong governance including unannounced spot checks, monthly surveys, audits of care and medication records, and clear trend analysis leading to measurable improvements (e.g. communication satisfaction improved from 42.1% rating poor to 10%).
A Class Care Limited was rated Good across all five key questions at its February 2018 inspection, maintaining the rating from its previous 2016 inspection. The service demonstrated consistent, person-centred care with effective governance, sufficient staffing, and strong partnership working with external health and social care professionals.
Strengths
· People and relatives felt safe and reported no missed care calls, with staff arriving mainly on time
· Staff demonstrated good knowledge of the Mental Capacity Act 2005 and used visual prompts to support people with fluctuating capacity
· People were supported by consistent staff who knew their wishes, preferences and individual needs
· Complaints were investigated, responded to and actions taken to reduce risk of recurrence
· The service used innovative communication methods including newsletters covering MCA, safeguarding and wellbeing topics