Superior Homecare Services received a Good rating across all five key questions at its June 2023 inspection, maintaining the same rating as its previous inspection in 2018. The service demonstrated strong person-centred care, safe medicines management, effective governance, and a well-supported, consistently trained staff team with no significant failings identified.
Strengths
· Robust safeguarding systems with staff trained to recognise and report abuse; referrals made where required and manager worked alongside local authority.
· No missed visits; staff punctual and people received consistent care from familiar staff who knew them well.
· Comprehensive induction including shadow shifts, ongoing training schedule, and additional cultural competence programme for overseas staff.
· Personalised care plans incorporating background, preferences, hobbies, cultural needs and communication requirements, reviewed regularly with people and relatives.
· Effective quality assurance audits, supervision, spot checks and appraisals used to monitor and improve practice.
Quality-Statement breakdown (24)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood