moderate“there had been eight errors occurring in the management of people's medicines”
complaints handling
1 finding
minor“only formal written complaints had been recorded. However, improvements were being made to record all complaints and concerns.”
person centred care
1 finding
minor“some weeks I have between 9 and 12 different carers in a week... Agency staff are not conversant with their duties, this can cause distress”
governance
1 finding
minor
“Medication administration audits undertaken did not always find all areas requiring improvement. The registered manager told us they would make the necessary improvements.”