Emily Bray House, an extra care housing service for 36 people, was rated Good across all five key questions at its August 2023 inspection. The service demonstrated safe and person-centred care delivery, effective governance, and a positive open culture under a stable registered manager.
Strengths
· People felt safe and staff demonstrated knowledge of safeguarding procedures and how to report concerns
· Medicines records were up to date and accurate with no gaps found; staff competency checks were in place
· Care plans were person-centred, regularly reviewed, and involved people, relatives and external professionals
· Staff described as friendly, respectful and supportive of people's independence and dignity
· Registered manager fostered an open, transparent culture and was described as approachable by staff