Agency profile · CQC 1-2197321651

Caerus Care Limited

Provider

Caerus Care Limited

Cambridgeshire · East · Active since 03/0

GoodHome-care★ Owner-managed (director & PSC)RM: Dobson, Gary

Overall rating

Good

safeGood

effectiveGood

caringGood

responsiveGood

well-ledRequires improvement

Last inspection

2 years ago

16/Aug/2023 - 00:00

Inspected 2 years ago

Inspection reports (3)

moderateRecord keeping: “records were not always detailed about how risks were managed. For example, information was missing from repositioning guidance, medicines administration records (MARs)”
moderateMedication management: “not all people's medicines administration records (MARs) were complete or accurate. Where people were supported with medicines that were over the counter, staff had not followed the provider's policy”
moderateGovernance: “not all quality audit and monitoring processes were effective in identifying and enabling improvements. For example, not documenting best interests decisions, not always providing enough detail in care plans”
moderateConsent / capacity: “Where people had restrictions on their liberty there was no best interest decision records to guide staff on how to manage risk in the least restrictive way.”
minorCare planning: “in one care plan it stated 'needs Include help in eating meals' but not how this was to be achieved. Also, some wording in care plans, such as can become aggressive, lacked detail”

Strengths

· Staff knew people well and responded to their individual needs, promoting independence and meaningful lives
· Strong positive culture created by registered manager with high staff retention
· Effective partnership working with social workers, OTs, SALTs, GPs and dieticians
· Staff trained in safeguarding, restraint, epilepsy care and specialist autism support
· People and relatives consistently praised the service, reporting transformative outcomes

Quality-Statement breakdown (14)

safe: Assessing risk, safety monitoring and managementGood
safe: Using medicines safelyGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Staffing and recruitmentGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsRequires improvement
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Working in partnership with othersGood

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