moderate“They are due at 9 am and arrive at 10.30 am... My evening call is supposed to be 7 pm and the arrive at 5.30 pm.”
staff competency
1 finding
moderate“not all staff knew what the Mental Capacity Act (2005) stood for... some staff did not know what whistleblowing was about”
governance
1 finding
moderate“Audits carried out by the registered manager were not always recorded. CQC records were not always up to date because the provider had not notified us”
record keeping
1 finding
minor
“regular checks were completed by the registered manager... but there wasn't a record made to evidence this which meant it was difficult to track any actions”
other
1 finding
minor“candidates were not appropriately evaluated during the interview process which the provider told us would be addressed immediately”