Bluebird Care North Tyneside is a Good-rated domiciliary care agency providing personal care to 70 people, with strengths across safe systems, medicines management, and an open, person-centred culture. Only Safe and Well-led were inspected on this occasion; the remaining three key questions retained their Good ratings from the previous 2017 inspection.
Strengths
· Robust safeguarding systems including electronic incident reporting, whistleblowing policy display, and staff training on raising concerns.
· Comprehensive risk assessments in place at start of care, including falls and oral health risk assessments, with positive risk-taking promoted.
· Safe staffing levels maintained using an internal staffing planning tool and thorough DBS recruitment checks.
· Medicines management supported by 6-monthly observed competency checks, up-to-date policy, and electronic error analysis system.
· Infection control training kept up to date with PPE use confirmed by people who use the service.
Quality-Statement breakdown (12)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staff, fully considering their equality characteristicsGood
well-led: Continuous learning and improving careGood