minor“a small proportion of people told us that staff were sometimes late. The service was aware of this through their quality monitoring processes and were working to improve this.”
communication with families
1 finding
minor“some people told us they were not always informed changes to the schedule. The service was aware of this through their quality monitoring processes and were implementing strategies to improve this.”
staffing levels
1 finding
minor“The provider was transparent with us about current recruitment challenges they faced and the actions they had taken.”
record keeping
1 finding
minor“identified areas that required improvement in relation to staff compliance with registering their arrival and departure times on the provider's electronic system.”