critical“Checks made by the provider on staff's personnel files recorded that all information had been correctly obtained. However, when we checked the files, we found that these checks failed to identify missing items”
staff competency
1 finding
critical“Staff were not recruited safely. The provider had failed to take adequate measures to ensure staff were of suitable character to work at the service.”
record keeping
1 finding
moderate“The provider was unable to evidence that they had chased the progress of applications made under the Deprivation of Liberty Safeguards (DoLS) or medical referrals as they had not kept records”
care planning
1 finding
moderate“Care plans and risk assessments did not always reflect the person's identified needs despite being reviewed regularly.”