Careaid Limited, a domiciliary care agency supporting 65 people in London, was rated Good across all five key questions at its October 2023 inspection. The service demonstrated strong person-centred care, robust safeguarding and medicines management, effective partnership working, and an open, inclusive culture praised by people, relatives, staff and health and social care professionals alike.
Strengths
· People and relatives consistently praised the kind, respectful and compassionate attitudes of the whole staff team.
· Robust safeguarding policies and procedures in place; health and social care professionals confirmed the provider always reported concerns immediately.
· Detailed risk assessments with guidance for staff, supported by a clinical lead for complex care needs.
· Safe recruitment procedures including DBS checks and right-to-work verification.
· Medicines management included competency assessments before staff supported people, spot checks and monthly audits.
Quality-Statement breakdown (25)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Learning lessons when things go wrongGood
safe: Preventing and controlling infectionGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood
well-led: Working in partnership with othersGood
well-led: How the provider understands and acts on the duty of candourGood