minor“Where people were prescribed topical medicines, such as creams, it was not always clearly recorded which areas this should be applied.”
governance
1 finding
moderate“Caremark (Harrogate) has been rated requires improvement or inadequate in the well-led domain since 2017. Although systems and processes were now in place, these had only been introduced in December 2022.”
record keeping
1 finding
minor“Records did not always clearly reflect action that had been taken to seek medical support when needed.”
incident learning
1 finding
minor“Audits had identified a low number of accidents and incidents being reported by staff... the provider had plans in place to provide further staff training to ensure records were thorough.”