Step One Services

Inspection reports (3)

1. Inspection report · 2023-03-04

   Framework: KLOE · 11 pages · 79 KB · PDF

   Good
   safe: Goodwell-led: Good

   This focused inspection of Step One Services (Newton Abbot) confirmed the provider had remedied previous breaches of Regulations 12 and 17, with Safe and Well-led both rated Good. The service demonstrated robust risk management, effective governance, a positive empowering culture, and no complaints or adverse medication alerts in the preceding 12 months.

   Strengths

   • · Risks to people's health and wellbeing were assessed, monitored and shared with staff in real time.
   • · No adverse medication alerts recorded during the entire 12-month period of 2022; community pharmacist consulted to strengthen medicines processes.
   • · Electronic care system provided real-time alerts for missed tasks, accidents and incidents enabling immediate management action.
   • · Continuity of staffing prioritised; new clients only accepted when stable staffing capacity confirmed.
   • · Open, empowering culture reported by staff, health professionals and relatives; registered manager proactively engaged with local authority provider assessment.
   Quality-Statement breakdown (11)