moderate“I think they are short of support workers as we have not had any support since Christmas”
moderate“It is hit and miss at the moment as they are struggling to find carers to meet [Name's] needs. He has all different carers now, so has no routine”
person centred care
1 finding
minor“They don't all stay the full time they should stay. This means I don't always get my hair washed and dried how I like it when I need to.”
staff training
1 finding
minor“Three parents...told us that not all support workers were suitable to support with their child's special needs...support workers required more specialist training in the complex conditions”