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Date of assessment: 17 December to 22 December 2025. Burrow Down Community Support provides care and support to people with a learning disability and autistic people who have general health needs, mental health needs, sensory impairment, or physical disability. The support is provided to people who live in their own homes within Torbay and the surrounding area. Packages of care varied from daily visits to 24-hour care. The service currently supports 50 people, 26 of whom receive a regulated activity. This was a responsive assessment prompted by concerns received about the alleged use of restrictive practice and/or restraint within 2 supported living settings supported by the service. A decision was made for us to inspect and examine those risks. Whilst we did not find any evidence to substantiate the specific allegations relating to restrictive practice or restraint, we have continued to identify ongoing concerns regarding care planning, risk management, restrictive practice, the Mental Capacity Act (MCA), Deprivation of Liberty Safeguards (DoLS), staff training, and supervision. This meant people continued to be at risk of receiving care and support that did not promote their well-being or protect them from the risk of avoidable harm. Following the previous assessment in July 2025, the provider had taken action to strengthen oversight and support the day-to-day management of the service and continued to work with the local authority to address all aspects of service delivery. This service remains in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide. At this assessment, the overall rating has not changed and remains inadequate.
npm run etl:reports -- --location 1-2112146235.Date of assessment: 04 July to 27 August 2025. Burrow Down Community Support provides care and support to people with a learning disability and autistic people who have general health needs, mental health needs, sensory impairment, or physical disability. The support is provided to people who live in their own homes within Torbay and the surrounding area. Packages of care varied from daily visits to 24-hour care. The service currently supports 50 people, 26 of whom received a regulated activity. An assessment has been undertaken of a specialist service that is used by autistic people or people with a learning disability. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. This was a responsive assessment as we had received information of concern in relation to the management of safeguarding, management of risk, the application of the Mental Capacity Act 2025, staff training and governance. At this assessment, we looked at 21 quality statements. We found 10 breaches of the legal regulations in relation to safeguarding, safe care and treatment, need for consent, person-centred care, dignity, recruitment, staffing, notification of incidents and governance. This meant people were at risk of receiving care and support that did not promote their well-being or protect them from the risk of avoidable harm. This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide. At this assessment, the overall rating has changed from good to inadequate. We have asked the provider for an action plan in response to the concerns found at this assessment.
npm run etl:reports -- --location 1-2112146235.Burrow Down Community Support provides a 'supported living' service. This is where people live in their own home and receive care and/or support in order to promote their independence. The service provides personal care and support to 28 people living with a learning disability and/or autistic spectrum disorder. Some people also have long-term health conditions and complex communication needs. We carried out our on-site assessment on 22 and 28 February, off site assessment activity started on 23 February and ended on 10 April. We looked at 2 key questions, Safe and Well-led, reviewing Safeguarding; Involving people to manage risks; Safe and effective staffing; Safe environments; Infection prevention and control; Medicines optimisation; Capable, compassionate and inclusive leaders; Governance; management and sustainability and Partnerships and communities. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. At this assessment, we looked at aspects of how the service met these principles. At our last inspection the service was rated good. At this assessment the service remains good.
npm run etl:reports -- --location 1-2112146235.npm run etl:reports -- --location 1-2112146235.