minor“So far none of the care workers had received an appraisal due to not having worked at agency for more than a year.”
minor“Records showed that these were not always provided as frequently as stated in the provider's supervisions procedure.”
communication with families
1 finding
minor“some people advised us that sometimes the agency did not tell them when care workers changed or if they were running late.”
staff training
1 finding
minor“there was no system in place to identify further training needs and when refresher training was due so that staff skills were maintained”
staffing levels
1 finding
critical“two references as stated in the providers recruitment procedure, were not always obtained from the current or previous employer.”
governance
1 finding
critical“the service did not always ensure that safe recruitment practices were followed and appropriate recruitment checks were obtained for prospective employees.”