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Date of assessment: 16 December 2025 Prestige Care Support Ltd provides care and support to people living in their own home. Not everyone using Prestige Care Support Ltd received regulated activity; the CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. At the time of this inspection, there were 83 people using the service. This assessment was carried out by an inspector. We looked at 15 quality statements as part of this assessment. We spoke with people who used the service, their relatives, and staff to seek their views about the service. This was a planned assessment, and the report only covers our findings in relation to the key questions safe and well-led. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The last rating for this service was ‘requires improvement’ (published 7 November 2024). This assessment was carried out to follow up on action we told the provider to take at the last inspection. At our last inspection, we found robust safeguarding systems were not in place. Staff had not completed key training to perform their role effectively such as on catheter care. Risk assessments were not in place to ensure people received safe care particularly around eating and drinking and catheter care. Measures were not in place to minimise the risks of infection and to learn from lessons following incidents. There was not an effective quality assurance system in place to identify shortfalls and act on them to ensure people were safe. During this assessment, we found people were safeguarded from abuse or harm and staff understood how to keep them safe. There were systems in place for the monitoring and prevention of infection. The registered manager investigated any accident or incident and took action to reduce the risk of further occurrence and keep people safe. People had risk assessments which explained risks and the actions staff needed to take to reduce them. Staff received appropriate training and support to help them in their roles. The provider had system in place to assess, monitor and improve the quality and safety of the services provided.
npm run etl:reports -- --location 1-2097900651.This inspection was prompted in part by notification of an incident following which a service user died. This incident is subject to further investigation by CQC as to whether any regulatory action should be taken. As a result, this inspection did not examine the circumstances of the incident. However, the information shared with CQC about the incident indicated potential concerns about the management of risk of choking. This inspection examined those risks. Prestige Care & Support Ltd provides care and support to people living in their own home. Not everyone using Prestige Care & Support Ltd received regulated activity; the CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. At the time of this inspection, there were 73 people using the service. This assessment was carried out without a visit to the location’s office. We used technology such as electronic file sharing to enable us to review documentation. We used an Expert by Experience to get feedback from people and relatives. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. Assessment activity started on 22 August 2024 and ended on 23 September 2024. We looked at 23 quality statements as part of this assessment. We gave the service 48 hours’ notice of the inspection. This was because we wanted to make sure someone would be available to support us with the inspection.
npm run etl:reports -- --location 1-2097900651.Prestige Care & Support Ltd received an overall Good rating across all five key questions at its first CQC inspection following registration in December 2014. Minor concerns were noted around carer punctuality, communication when carers were late, consistency of regular carers, and perceived gaps in training for newer staff, with recommendations made but no regulatory breaches found.
Prestige Care & Support Ltd was rated Good across all five key questions at its May 2019 inspection, with people and relatives reporting high satisfaction and staff demonstrating strong safeguarding and person-centred care practices. A recommendation was made regarding staff recruitment practices, specifically the omission of criminal conviction declarations on application forms and a delayed risk assessment for a staff member with prior convictions.