Kinder Care and Support Ltd improved from Requires Improvement to Good overall, with all five key questions rated Good following effective action on previous concerns. The service demonstrated strong person-centred care, robust new quality assurance systems, well-trained staff, and innovative practice including music therapy for people living with dementia.
Strengths
· Strong person-centred values with people at the heart of the service
· Stable staff teams who know people well and provide continuity of care
· Robust new quality assurance systems embedded and working well
· Comprehensive training programme including Care Certificate and specialist training
· Safe medicines management with audits, competency checks and spot checks
Quality-Statement breakdown (20)
safe: Systems and processes to safeguard people from the risk of abuse; Staffing and recruitmentGood
safe: Assessing risk, safety monitoring and managementGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supportedGood
caring: Supporting people to express their views and be involved in making decisions about their care; equality and diversityGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to meet people's needs, preferences, interests and give them choice and controlGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Planning and promoting person-centred, high-quality care and support; and how the provider understands and acts on duty of candour responsibilityGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staff, fully considering their equality characteristicsGood
well-led: Continuous learning and improving careGood