Salus Care Ltd received a Good rating across all five key questions at its November 2023 inspection, maintaining the rating it held since September 2018. The service demonstrated safe, personalised and well-governed domiciliary care for 30 people, with strong staff continuity, effective multi-agency working and responsive leadership.
Strengths
· People felt safe and staff treated them with dignity, respect and compassion; relatives consistently praised staff kindness and communication.
· Robust safeguarding awareness training in place; staff and registered manager knew how to recognise and report potential abuse.
· Consistent staffing ensured continuity of care; people were regularly visited by the same staff who knew their needs.
· Medicines support plans were clear and detailed; senior staff conducted regular competency checks and audited records.
· Effective incident and accident logging with trend analysis to identify improvement lessons.
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Learning lessons when things go wrongGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely care; supporting people to live healthier livesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; continuous learningGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Engaging and involving people using the service, the public and staff, fully considering their equality characteristicsGood