moderate“The carer could come 7am, 8am, 9am, 10am, with no call to tell me, the other day it was 10.15am.”
staff training
1 finding
moderate“Staff had a mixed understanding of the MCA and what the principles meant but could explain the importance of supporting people to make decisions.”
safeguarding
1 finding
moderate“Staff received online training to support them in their role. However, this had given mixed levels of understanding around safeguarding.”
governance
1 finding
moderate
“Quality assurance tools had not identified concerns we found around staff rotas and training.”
staff competency
1 finding
minor“The new staff need more shadowing than they get.”