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Dates of assessment: From 5 September 2025 to 19 September 2025. Reliance Community Care is a domiciliary care agency supporting people with personal care living in their own homes. This was the first assessment for this service. At the time of this assessment there were 52 people receiving the regulated activity of personal care from the service. The service demonstrated robust recruitment processes, ensuring staff were well-trained and knowledgeable, particularly in reporting safeguarding concerns. Incidents were thoroughly investigated, with appropriate actions taken to reduce future risks. Staff supported people safely with medication administration and were guided by comprehensive risk assessments tailored to people’s individual needs. The service facilitated access to external healthcare professionals as needed, promoting holistic care. A strong emphasis was placed on empowering people to maintain maximum choice and control over their lives, supported by a clear ethos that values dignity, privacy, and human rights. The care provided was person-centred, reflecting a culture dedicated to high-quality, respectful support. Staff felt supported and valued, and the service maintained effective governance systems that promoted continuous improvement.
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