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Date of assessment: 29 January to 4 February 2026. Newday Healthcare Professionals Ltd provides personal care and support to people who require assistance in their own home. This service is a domiciliary care agency. At the time of our assessment 9 people were being supported by the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. We carried out a comprehensive assessment. This assessment was announced. We found a breaches of regulations in relation to safe care and treatment, good governance and safe and effective staffing. Information relating to people’s individual risks were not always recorded, up-to-date or did not provide enough detail as to how risks should be managed and mitigated. Care plans did not contain enough information to ensure staff knew how to deliver appropriate person-centred care. Suitable arrangements were not in place to ensure all staff employed were safely recruited. The registered manager’s governance arrangements did not always provide assurance the service was well led. Quality assurance systems were not robust and had not identified the shortfalls we found during our inspection. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded. We have asked the provider for an action plan in response to the concerns found at this assessment.
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