Human Support Group Limited - Whitehaven is rated overall Good following a focused inspection of Safe and Well-led, with Safe declining to Requires Improvement due to insufficiently detailed risk records and unsafe medicines management practices. Well-led remained Good, with strong leadership, quality assurance systems, and meaningful engagement with people and partner organisations.
Concerns (5)
moderateRecord keeping: “People were at increased risk as care records were not always sufficiently detailed or up to date.”
moderateCare planning: “Information about risks associated with people's health conditions was not always well recorded to identify when concerns may occur and guide staff in how to respond.”
moderate
Medication management
: “We were not always assured that people's medicines were being administered as prescribed. For example, where people needed medicines to be given prior to or with food.”
minorStaff training: “Staff had not always received comprehensive training in learning disabilities and autism to prepare them for providing this support.”
minorIncident learning: “Staff told us they did not always receive updates when they raised concerns about people to inform their practice and development.”
Strengths
· People felt safe and confident with staff supporting them; staffing levels were sufficient to meet people's needs safely.
· Staff followed safe recruitment processes and were knowledgeable about risks to people.
· Effective safeguarding systems in place; registered manager worked collaboratively with the local authority on safeguarding enquiries.
· Infection prevention and control systems were in place and staff consistently wore PPE.
· Provider had quality assurance systems and the registered manager was responsive to feedback and committed to improvement.
Quality-Statement breakdown (11)
safe: Assessing risk, safety monitoring and managementRequires improvement
safe: Staffing and recruitmentGood
safe: Using medicines safelyRequires improvement
safe: Preventing and controlling infectionGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Learning lessons when things go wrongGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles; continuous learning and improving careGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Engaging and involving people using the service, the public and staffGood