moderate“staff did not always follow safe working practices within the administration and recording of medicines procedures...items had been scribbled out or overwritten which is not good practice.”
moderate“the medicines cabinet lock was broken and staff were storing people's medicines in a filing cabinet.”
moderate“one member of staff...took both people's medicines to them...there was a risk that people could get the wrong prescribed medicine by accident.”
governance
1 finding
critical“The registered manager had not sent the Commission notifications as they are legally obliged to.”
record keeping
1 finding
minor“some people had not been assessed for having window restrictors in place.”
communication with families
1 finding
minor“54% of relatives felt that staff listened to what they had to say and that 62% felt they were involved in making choices over their family members support.”