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Agency profile · CQC 1-1899016533
Bluebird Care (Barnet)
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Provider
KLEJ Ltd
Barnet · London · Active since 11/0
Good
Home-care
Overall rating
Good
safe
Good
effective
Good
caring
Good
responsive
Good
well-led
Good
Last inspection
2 years ago
07/Nov/2023 - 00:00
Inspected 2 years ago
Overview
Inspections (3)
Findings (6)
Owner-management
Methodology
6 findings across 6 themes
Every concern logged by inspectors
care planning
1 finding
minor
“One person's plan needed more detail for staff on signs they may be becoming unwell due to their health condition.”
medication management
1 finding
minor
“We saw one person's records were not always clear about when they should take some 'when required' medicine.”
consent capacity
1 finding
minor
“One person's plan did not clearly record how this was agreed with them and we discussed this with the manager so they could correct this.”
staff competency
1 finding
minor
“Some relatives felt some staff might need more training. A relative reported instances when they felt staff had not always been effective.”
communication with families
1 finding
minor
“Two people said this could be difficult sometimes when staff did not speak much English.”
governance
1 finding
moderate
“There was no registered manager in post at the time of the inspection, but the provider was recruiting to this position.”