moderate“Some people told us calls were sometimes late. We raised this with the provider who acknowledged this feedback and told us they were working towards recruiting more staff to alleviate shortages.”
staffing levels
1 finding
moderate“There were sufficient staff deployed to meet people's current needs, but two people raised lateness of calls as an issue.”
supervision appraisal
1 finding
minor“Spot checks and supervisions were not always up to date, but staff told us they felt supported by the management team.”