minor“One relative and one person who used the service felt that the covering of calls could be better. They said there were times when their calls were both early and late.”
record keeping
1 finding
minor“Two staff had DBS checks which were dated after they had started to work with the service... no record had been kept of these.”
governance
1 finding
minor“Care plans were regularly and robustly reviewed, but there was no system in place to enable easy audit of this. Satisfaction... results were not collated to give an overview.”