critical“There had not been a registered manager since June 2021. Although the registered provider had now started the application process, this delay reflected a lack of understanding of the legal requirement.”
leadership
1 finding
moderate“The registered provider did not have significant experience of providing care and there were gaps in their knowledge regarding their regulatory responsibilities.”
care planning
1 finding
minor“Care planning and risk assessments had been tailored around the person receiving care. Although it lacked detail, written guidance to staff was personalised and practical.”
staff training
1 finding
minor“Quality checks and training programmes remained limited to the needs of the person being supported.”