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Date of Assessment: 9 to 19 December 2025. This assessment covered of all the 5 key questions. This was our first inspection of the service since the provider registered with The Care Quality Commission (CQC) in October 2023. The service is an extra care service providing support to older and younger people living in their own homes within a large purpose-built shared building. Not everyone who used the service were receiving a regulated activity. Those that were had the regulated activity of personal care. Personal care is help with tasks related to personal hygiene and eating.At the time of our assessment, they were providing personal care services to 22 people. The provider consistently supported people to regain independence after periods of self-neglect or previous failed care placements. Staff helped people rebuild confidence and skills to improve health, manage medical conditions, and enhance wellbeing. They worked in partnership with people to create a strong sense of community within the service. This was evident in the wide range of activities tailored to individual needs and preferences. People reported very positive outcomes, including improved wellbeing and reduced social isolation. People were happy with the standard of care. They said they had formed good relationships with caring and respectful staff. Care was delivered reliably and at consistent times. People were involved in planning and reviewing their care, and care plans reflected their preferences and included clear instructions for managing risks. The provider worked effectively with external professionals to ensure people received the support needed to promote positive health outcomes. Staff supported people to manage medicines safely, following best practice and respecting individual preferences for the level of support. Staff had good knowledge of people’s needs and received training and ongoing support relevant to their roles. They understood safeguarding procedures and acted promptly to protect people from harm. Records of incidents and safeguarding alerts showed the provider understood their responsibilities in keeping people safe. The manager maintained a clear overview of the service and used effective systems to monitor care quality. This helped to ensure care levels were adjusted when people’s needs changed. The manager had applied to register with CQC, and the application was in progress at the time of inspection. Leaders had clear responsibilities and maintained open and positive relationships with people and staff. Senior leaders provided regular oversight, understood key challenges, and implemented improvements where needed. The provider sought people’s feedback about their care. They valued people’s opinion and used feedback as an opportunity to learn, reflect and make improvements.
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