minor“some people had experienced delays in their call visits... 'They are sometimes a bit late, but they use the buses so can make them late'”
minor“some people said sometimes they arrived later than they had arranged”
medication management
2 findings
minor“we identified two care plans that did not reflect complete information about people's medicines on the Electronic Monitoring System (EMS), for example side effects of medications.”
critical“care staff did not complete a Medicine Administration Record (MAR) and it was therefore unclear what medicines people had received.”
complaints handling
1 finding
minor“A number of people told us they had experienced delays in getting their complaints resolved.”
staff training
1 finding
moderate“not all staff had received up-to-date training. For example, there were instances where safeguarding and medicines training had expired.”
supervision appraisal
1 finding
minor“Although we found examples of staff who were due supervisions, staff told us they felt confident in seeking support and guidance at any time.”
person centred care
1 finding
minor“Some people said that care workers who came to them occasionally did not know their needs so well...One person said they found this tiring”
governance
1 finding
minor“The most recent survey in late 2014 had not been analysed at the time of our inspection.”