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Date of Assessment: 20 August to 28 August 2025. The service is a care at home service, registered with the Care Quality Commission (CQC) to provide personal care to people living in their own homes. This is to help with tasks related to personal hygiene and eating. At the time of the assessment, the provider delivered personal care to 4 people. An assessment has been undertaken of a specialist service that is registered for use by autistic people or people with a learning disability. At the time of the assessment, the service was not supporting anyone with a learning disability or an autistic person with a regulated activity. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group. Staff had received training in safeguarding people from abuse and understood their responsibilities and how to raise any concerns. Risks were well managed and care plans and risk assessments were person-centred. Staff received the training and support they needed to undertake their roles effectively. Medicines were managed and administered safely. People’s needs were assessed prior to them starting to use the service. Care records included detailed information about people’s health conditions and how these might affect them. People were involved in all decisions about their care and support. Staff placed great importance on ensuring people were respected and treated as individuals. Staff told us they enjoyed working for the provider and had very regular contact with them. One staff member said, “I would recommend them. 100%, if I have an issue, [provider] is always there to help.” The provider had good knowledge and direct oversight of the service. However, there were some gaps in electronic records relating to oversight of the service. We found the provider responsive, and action was taken immediately to update electronic oversight records. The provider had developed an improvement plan that covered future plans, which had clearly identified responsibilities and timelines for action. The provider and staff were committed to providing responsive, personalised care and support. Everyone was very positive about the provider and the way the service was organised and run. People spoke about how approachable the provider was. A staff member said, “[Provider] is on the ball. She cares. It’s her company and she really cares about the people.”
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