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Date of Assessment: 3 July to 11 August 2025. The service is a care at home service registered to provide support to teenage children, younger adults, older people, people living with dementia, people with a learning disability, autistic people, sensory impairment, mental health conditions and physical disabilities. At the time of inspection there were 26 people receiving the regulated activity. This was the first rated inspection of the service. A registered manager was in place, who was also the nominated individual (NI). The NI is registered with the Commission and is legally responsible to ensure that the service is compliant with legal and regulatory requirements. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the provider was meeting the values of ‘Right support, right care, right culture.’ People, relatives and staff spoke positively about the service and management. Staff received training to maintain high-quality care. There were enough staff with the necessary skills, qualifications and experience. People received effective and consistent care that met their needs. They were treated with kindness and compassion. Staff protected people’s privacy and dignity. Processes were in place to assess risks associated with people’s care and their home environment. People were protected and kept safe. Staff knew people’s needs, and detailed care plans were in place to help ensure people received person-centred care. Medicines were managed safely. People had choice in their care. Staff made sure people understood and were involved in decisions about their care and treatment. Accidents and incidents were investigated, action taken, and lessons learned. There was an effective quality assurance system to assess the quality of care in the service. Staff and leaders demonstrated a listening culture and were open to learning and improvements.
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