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Date of Assessment: 09 to 24 July 2025. This was a care at home service providing support for 2 people who received the regulated activity of personal care. This was the first assessment for the service. Staff had received a good induction and ongoing training to ensure they could meet people’s identified needs, in a person-centred way. The provider had an open culture and focused on driving quality and improving people’s experience of care. The registered manager undertook a variety of spot checks on care provided to ensure that people received safe and compassionate care. People’s care plans and risk assessments were reviewed and updated at regular intervals and when a person’s needs changed. Care staff received regular updates about changes to people’s care. Staff signed a dignity contract which made clear the values and behaviours expected of them. Care records demonstrated that staff spoke to people and supported them in a dignified and caring manner. The registered managers and management support team collaborated closely with people, their loved ones, and external professionals. The provider had effective governance systems and processes in place to ensure the registered manager was able to effectively audit the service and drive improvement in service delivery. They had invested in an electronic care records system which was easy to navigate and update in real time. This prevented information from being out of date, and allowed managers to get daily snap shots about people’s wellbeing and any changes to their needs. The provider invested in staff development. Staff told us, “I really wanted to explore leadership opportunities, and the provider paid for me to do additional leadership training.”
npm run etl:reports -- --location 1-15752390847.Date of Assessment: 09 to 24 July 2025. This was a supported living service providing support for 3 people, only one of whom received the regulated activity of personal care. The service supported autistic people and people with a learning disability. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. Staff had received a good induction and ongoing training to ensure they could meet peoples identified needs, in a person-centred way. The provider had an open culture and were focused on driving quality and improving people’s experience of care. The registered manager undertook a variety of spot checks on care provided, in additional to safety audits to ensure that people were supported safely and with compassion. Staff signed a dignity contract which made clear the values and behaviours expected of them. Care records demonstrated that staff spoke to people and supported people in a dignified andcaring manner. The registered managers and management support team worked closely with people, their loved ones and external professionals to adapt people’s environments and identify opportunities for people to enhance their quality of life. The provider had effective governance systems and processes in place to ensure the registered manager was able to effectively audit the service and drive improvement in service delivery. They had invested in an electronic care records system which was easy to navigate and update in real time. This prevented information being out of date and allowed managers to get daily snap shots of how people were being supported. People’s care plans and risk assessments were reviewed and updated at frequent times, but also as a person’s needs changed. Changes were communicated to care staff who supported them and to a person’s loved ones. There was room for improvement in areas such as planning for the future. Interim steps to explore and improve access to different opportunities and experiences, whilst waiting for responses from referrals made to external professionals, could be strengthened to improve people’s quality of life. The registered manager provided assurance that they were already looking into improving how people were supported when waiting for others to undertake assessments. We also signposted them to nationally recognised best practice.
npm run etl:reports -- --location 1-15752390847.