moderate“At the time of our inspection there was not a registered manager in post. There was a manager in post who had applied to become the registered manager.”
moderate“unstable management in the past not always liaising with the housing providers.”
staffing levels
2 findings
moderate“The service had not always deployed enough appropriately skilled staff to meet people's needs and keep them safe. This had led to inconsistencies in people's care and support.”
moderate“agency staff had been used who did not know people's needs and were restricted in how they could support people. Other times they had been running with not enough staff due to sickness.”
care planning
1 finding
minor“One of the guidelines we reviewed had not been updated to reflect the current support for the person, the manager updated this during the inspection.”
leadership
1 finding
moderate“there had been a time when this was not always the case due to poor management of the service.”
staff training
1 finding
minor“the recently appointed manager had identified that further work was required on training staff to communicate using a wider range of methods.”
staff competency
1 finding
moderate“people had not always been supported by staff who understood best practice in relation to the wide range of strengths, impairments or sensitivities people with a learning disability and/or autistic people may have.”
incident learning
1 finding
minor“there were times it was reported this was not always the case due to inconsistent management leading to communication issues.”
safeguarding
1 finding
moderate“Some staff members felt they had raised concerns which had not always been acted upon in the past.”
communication with families
1 finding
minor“Some relatives had not spoken with management in the past”
infection control
1 finding
minor“Relatives had some mixed views about staff use of personal protective equipment (PPE) such as wearing of masks.”