minor“There was a plan for support workers to attend training in writing effective records.”
minor“audit of a care plan in October 2015 which highlighted that some dates were missing on care records and support workers had not always recorded choices offered to people”
staffing levels
1 finding
minor“Staff told us they had given feedback in a staff survey, to say they needed better co-ordination between the office and support workers and had asked for management to be more visible.”
person centred care
1 finding
minor
“A relative said, 'There were too many changes of staff, always different names, always changing. [Name] doesn't like change. They like to know who is coming.'”
medication management
1 finding
moderate“There had been some medicine errors at the service previously and the registered manager told us these had been identified in their audits and they had 'reset standards'”