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Date of Assessment; 15 April to 29 April 2025. The service is a domiciliary care agency delivering care and support to people living in their own homes. At the time of this assessment 68 people were receiving a service from Caring Connections (Warrington). In the months prior to this assessment the provider had made changes to their management team and had an action plan to further develop the service. These changes had included improvements to the management of people’s medicines; staff recruitment; safeguarding procedures and the overall governance of the service. These areas had been identified as requiring improvement during the first assessment of the service (report published 15 May 2024). At the time of that assessment, no rating was given however, breaches were identified. During this rated assessment we found that the service had made improvements and was no longer in breach of legal regulations.
npm run etl:reports -- --location 1-15302252580.Date of assessment 13 March to 16 April 2024. Caring Connections - Warrington is a domiciliary care company providing personal care to people in their own homes. At the time of the assessment, 86 people were being supported. Not everyone who used the service received a regulatory activity. The CQC only inspects the service being received by people provided with ‘personal care’, help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. This was an announced, responsive assessment, prompted by emerging risk. During the assessment, we assessed 12 quality statements and identified three breaches of regulation including person centred care, safe care and treatment and good governance. We have not previously rated this service. This assessment did not cover all parts of our Single Assessment Framework, therefore we have only updated scores and ratings for those areas which we have assessed. We will carry out future assessments to cover other parts of the Framework and will update our website with our findings. The service was not always safe. People told us they felt safe, but people did not always receive their medicines. Staff were not always recruited safely and safeguarding referrals were not always recorded. People's needs were not always assessed and reviewed when things had changed. People spoke positively of the staff approach, however others raised concerns in this area. People did not always have input into their care plans and person centred care was not always recorded or delivered. Governance was not effective and had not identified the issues we found during this assessment. The provider was working to rectify this. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.
npm run etl:reports -- --location 1-15302252580.