Agency profile · CQC 1-15027862021

Blue Arrow Care Limited

Provider

Kingston upon Thames · London · Active since 17/0

GoodHome-care★ Owner-managed (director & PSC)RM: Towler-Challis, Lucy

Overall rating

Good

safeGood

effectiveGood

caringGood

responsiveOutstanding

well-ledGood

Last inspection

1 year ago

10/Jul/2024 - 00:00

Inspected 1 year ago

2 findings across 2 themes

Every concern logged by inspectors

missed or late visits
1 finding
- moderate“Approximately a third told us staff were never late, another third sometimes late, and the rest always late.”
governance
1 finding
- minor“Several members of staff also told us the way the managers coordinated their call visits could be significantly improved.”