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Date of assessment: 26 February 2026 to 17 March 2026. This service is a domiciliary care service registered to provide personal care for people living in their own homes in the community. They provide support to people with a range of different needs including older people, people with dementia and people with physical disabilities. At the time of the assessment 30 people were using the service who were receiving the regulated activity of personal care. Not everyone who uses a domiciliary service receives personal care. CQC only inspects where people receive personal care. The service had a targeted inspection in December 2025 and was previously rated requires improvement overall, with a breach of regulation 17 relating to good governance. At this inspection some improvements were identified in relation to record keeping however concerns were also identified in relation to safeguarding and managing complaints. The service remains in breach of regulation 17, a breach of regulation 13 in relation to safeguarding was identified, the service has been rated requires improvement overall. CQC could not be assured that recruitment was always completed safely, as some gaps in recruitment records were found. Although steps were taken following the assessment to mitigate the risks associated with this, processes in place at the service had not been effective in preventing issues arising. Safeguarding concerns were not reported in line with current expectations and investigations and complaints handling were not completed in line with the providers processes. Risks associated with infection control and the care environment were well managed. Medicines were manged safely and records relating to medicines were regularly monitored. People and their relatives were involved in creating care plans, these were clearly documented and reviewed when required. Staff understood how to seek consent from people prior to providing care and care records evidenced the service understood how to work within the principles of the Mental Capacity Act (2005). Although the services record keeping practices had improved from the last inspection, there remained areas for improvement. Roles and responsibilities within the management team were not always clear, complaints were not well managed, and the provider had failed to refer a safeguarding incident to the Local Authority safeguarding team and CQC in line with expectations.
npm run etl:reports -- --location 1-148089089.Date of Assessment: 4 December 2025 to 16 December 2025. This service is a domiciliary care service registered to provide personal care for people living in their own homes in the community. They provide support to people with a range of different needs including older people, people with dementia and people with physical disabilities. At the time of the assessment 30 people were using the service who were receiving the regulated activity of personal care. Not everyone who uses a domiciliary service receives personal care. CQC only inspects where people receive personal care. We rated this service under our previous methodology in July 2023 where it was inspected and rated as requires improvement overall. At this assessment we found that the service had recently undergone several changes in management. A new team was in the process of implementing changes and improvements to the service. For this reason, the assessment focussed on 5 quality statements; Learning culture, Safeguarding, Safe environments, Delivering evidence-based care and treatment and Governance, Management and sustainability. The services rating has remained requires improvement at. The provider remained in breach of regulation in relation to good governance. Although improvements were being undertaken, these had not been in place long enough to evidence a sufficient improvement. Records did not evidence that learning was always undertaken following incidents. A new management team in place at the service had plans to improve this area and were in the process of reviewing records and policies. More time was needed for the service to improve in this area. Staff demonstrated an understanding of safeguarding and how to report concerns, however records did not always evidence that appropriate training had previously taken place or that this was up to date. Managers at the service had recognised shortfalls in training and were in the process of addressing this issue and improving policy and process. Managers and staff understood the need to be aware of and monitor the safety of the care environment including equipment maintenance. Systems and processes were being implemented to improve this area however records at the time of the inspection were not sufficient to assure inspectors that a robust environmental assessment and ongoing monitoring had always taken place. Systems and processes were in place to deliver care in line with best practice, and people and their relatives spoke positively about the care they received. Governance and auditing at the service was not sufficient to assure inspectors that managers would be alerted quickly if something went wrong. Managers at the service had plans for improvements to governance and some of these were in place, however records lacked detail and the effectiveness of these processes could not be demonstrated.
npm run etl:reports -- --location 1-148089089.Care 4 U Care Limited was rated Requires Improvement overall following a remote inspection in July 2023, with breaches found in governance (Regulation 17) due to absent systems for monitoring medicines, call times, and care planning. Staff and people spoke positively about the caring culture and the registered manager, but the provider's failure to understand duty of candour obligations and lack of formal oversight systems posed risks to sustained quality and safety.
Care 4 U Care Limited, a domiciliary care agency supporting approximately 60 people, was rated Good across all five key questions at its October 2017 inspection. Minor shortfalls were noted in audit documentation, MAR record completion, capacity decision recording and annual appraisals, though no regulatory breaches were identified.
Care 4 U Care Limited was rated Good overall following an announced inspection on 13 and 18 August 2015, with staff praised for kind, person-centred care and robust safeguarding and recruitment practices. The Well-Led domain was rated Requires Improvement due to undocumented quality audits, incomplete medication administration records, and infrequent staff meetings undermining governance and communication.