minor“Two staff we spoke with said they felt there were times when they were busy and one of the staff members commented they had felt on occasion they had to prioritise who they responded to.”
moderate“Staff told us: "Staffing isn't needs led": "The workload is very high and staffing hasn't changed". And: "There isn't always enough staff on especially in the morning"”
staff training
1 finding
minor“We viewed a training matrix and saw this contained some gaps as not all staff had attended the required training.”
record keeping
1 finding
minor
“In one file we noted two references had been obtained, but there was no reference from the staff members previous employer... the verbal reference had not been documented within the staff file.”
governance
1 finding
minor“The domestic audits were completed by an outside agency and had not picked up on some of the issues we found during the inspection.”
person centred care
1 finding
minor“"The agency staff just put my meals in front of me and don't tell me what it is but I'm blind and can't see what I'm eating."”