critical“The service had not carried out all the necessary checks on staff before commencing employment.”
critical“Robust checks were not undertaken on staff's right to work in the UK.”
critical“The provider did not follow their recruitment policy and safe recruitment practices... We found two staff files did not have any employer references.”
governance
2 findings
moderate“Audits of medicines, were not as robust as they should be to enable the service to effectively monitor the quality and delivery of the service.”
moderate“Audits had not identified the shortfalls that we found regarding recruitment.”
medication management
1 finding
moderate“Medication administration records (MARS) had some unexplained gaps and it was not clear if medicines had been given.”
record keeping
1 finding
moderate“References were not always verified by a company stamp or headed paper to confirm they were legitimate.”