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Date of Assessment: 24 April to 1 May 2025. Hallam 24 Healthcare is a domiciliary care agency providing personal care to people in their own homes. The location is also registered to provide supported living, but at the time of this assessment nobody was using this regulated activity. At the time of the assessment 57 people were receiving a service. The service provides support to younger adults and older people, some of whom are living with dementia. People were supported by caring staff who took the time to get to know them and understand how they liked care and support to be delivered. People were supported by a consistent team of staff. Individual risks to people were also managed safely. Care records included details of the risks to people's safety and how they were to be supported to minimise those risks. People were involved with this process. Staff and managers understood their duty to safeguard people from abuse and protect them from harm. Staff had been trained to recognise and report the signs of abuse. Medicines were managed safely. Infection control was considered. The principles of the Mental Capacity Act were understood. The provider used an electronic call monitoring system for care visits, requiring staff to log in at the start and end of each visit. The system showed that some visits started late or were shorter than scheduled, making it difficult to confirm that all calls were completed as planned. Audits were undertaken to ensure issues identified were acted on swiftly. People's views were sought to monitor and improve the service delivery.
npm run etl:reports -- --location 1-1457817223.Hallam 24 Healthcare is a domiciliary care agency providing personal care to people in their own homes. At the time of the assessment 42 people were receiving a service. The service provides support to younger adults and older people, some of whom are living with dementia. We rated this service under our previous methodology on 21 July 2021, where we carried out a focused inspection and rated the service requires improvement. We carried out this assessment on 17 July 2024. We looked at all quality statements in safe, effective, responsive and well led and 1 quality statement in caring. We found the service had made significant improvements across all areas and was meeting the quality statements we assessed and is rated good overall.
npm run etl:reports -- --location 1-1457817223.npm run etl:reports -- --location 1-1457817223.npm run etl:reports -- --location 1-1457817223.npm run etl:reports -- --location 1-1457817223.