moderate“We were aware prior to our inspection there had been several medications errors which had been reported to the Care Quality Commission.”
moderate“There had been an issue with medication errors, and the manager was able to demonstrate what they had done to ensure lessons were learnt.”
staffing levels
1 finding
minor“So many agency staff. No consistency. They don't seem to be as well trained as the regular carers and tend to stand around whilst the regular carers are running around.”
infection control
1 finding
minor
“We found an issue with cleanliness with one toilet and commode during our inspection and suggested the cleaning of these were added to the persons support plans.”
record keeping
1 finding
minor“We found this information was task focussed with a tick box for staff to confirm that they had completed the task. This information often lacked the detail of the personalised care.”