Different Care Holdings Liverpool Ltd received a Good rating across all five key questions at its first inspection under its new legal entity, with 31 people in receipt of personal care at the time of inspection. The service demonstrated strong person-centred practice, safe medication and recruitment processes, robust governance, and a compassionate, culturally aware staff team led by a visible and well-regarded registered manager.
Strengths
· People felt safe and reported consistent, familiar staff visiting them, promoting comfort and security.
· Staff received safeguarding training, medication training with competency assessments, and infection control training.
· Risk assessments were in place, regularly reviewed, and tailored call times were structured to mitigate individual risks.
· Care plans were person-centred, focused on individual needs and preferences rather than tasks.
· People's cultural needs were actively encouraged and supported, including language-appropriate communication.
Quality-Statement breakdown (24)
safe: Systems and processes to safeguard people from the risk of abuse and avoidable harmGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candour; managers and staff being clear about their rolesGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving care; working in partnership with othersGood