Pacific Care Solutions Limited received a Good rating across all five key questions at its first CQC inspection in April 2023, demonstrating safe, person-centred care for its two service users. The service showed strong safeguarding, recruitment, training and governance practices with consistently positive feedback from people and staff.
Strengths
· People felt safe and staff were described as kind, caring, punctual and reliable
· Robust safeguarding policy with staff able to identify and report abuse; people confirmed feeling safe
· Thorough risk assessments covering communication, skin care, mobility, environment and night-time risks
· Safe recruitment practices including DBS checks, references and right-to-work verification
· Comprehensive induction and training programme including Care Certificate, MCA, and infection control