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Mandalay, a supported living service for people with learning disabilities, was rated Requires Improvement overall at its first inspection under a new provider, with breaches of Regulation 12 (safe care and treatment) and Regulation 17 (good governance) identified due to unsafe medicines management, inadequate agency staff competency checks, and ineffective auditing systems. Caring was rated Good, reflecting kind, dignified, and person-centred support from staff who knew people well.