Professional Carers

Inspection reports (4)

1. Inspection report · 2023-03-18

   Framework: KLOE · 11 pages · 81 KB · PDF

   Good
   safe: Goodcaring: Goodwell-led: Good

   Professional Carers, a domiciliary care service in Wallasey supporting 277 people, improved its overall rating from Requires Improvement to Good following an unannounced inspection in February 2023. The service demonstrated sustained improvements in medicines management and risk assessment, previously in breach of Regulation 12, alongside strong leadership, caring staff relationships, and robust quality assurance systems.

   Strengths

   • · Medicines management processes improved since last inspection; staff competency in medicines administration checked regularly
   • · Risk assessments well embedded, regularly reviewed and updated when people's needs changed
   • · Consistent staffing with people receiving care from a familiar small group of carers
   • · Staff formed positive, caring relationships with people and knew them extremely well
   • · Open, inclusive culture with comprehensive quality assurance systems driving continuous improvement