critical“Formal audits of care plans and care logs were not documented to demonstrate what was reviewed as part of the audit alongside the outcome of the audit.”
care planning
1 finding
moderate“One person was living with diabetes and Parkinson's. Their care plan lacked information on what support from staff was required to help the individual manage these health conditions.”
medication management
1 finding
moderate“Medicines audits also failed to identify that medicine risk assessments were not always in place and that best practice guidance (NICE) around medicine management was not always being followed.”
staff competency
1 finding
moderate“Where staff had completed training under their old employers, the provider had not established a formal system on assessing staff's competency and understanding of the training.”
record keeping
1 finding
minor“The provider had not obtained copies to confirm that relatives had such authority [Lasting Power of Attorney for Health and Welfare].”