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Date of Assessment: 17 January 2026 to 13 April 2026. 1 inspector carried out a site visit to the agency’s office on 21 January 2026, and 2 inspectors visited on 16 February 2026. We gave the provider 36 hours’ notice of our first visit to ensure they were available to assist with our assessment. This was the first assessment of the service since it was registered with us in September 2022. Pearl Care Professionals is a domiciliary care agency which provides nursing and personal care to people living in their own homes. It provides care to older people, younger adults, children and people with a physical disability. At the time of this assessment 4 people were using the service and the service was not currently supporting any children. People were protected and kept safe from harm or abuse. Staff had been recruited safely and there were enough staff with the right skills, qualifications and experience to support people. Managers made sure staff received training and regular appraisals to carry out their role effectively. Staff managed medicines well and involved people in planning any changes. People were involved in planning and reviewing the support they needed. Staff worked with other agencies involved in people’s care for the best outcomes and smooth transitions when moving between services. Leaders and staff had a shared vision and culture based on listening, learning and trust. Staff understood their roles and responsibilities. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. There were audits and checks in place which were effective in identifying shortfalls and driving improvements.
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